HELP DESK SUPPORT PROGRAM
Overview
TAG offers centralized Help Desk services that ensure
that your entire company is receiving consistent highly
qualified support for day-to-day IT issues. With this service
computer problems can be resolved quickly with only a phone
call or an e-mail to TAG. Our fast and friendly support staff
will respond to any problems that may arise. TAG Technicians
follow a
structured and standardized approach
from ticket opening to resolution and follow-up. By using this
standardized approach, we are able to leverage existing tools
in your business and pinpoint recurring problems.
The Help Desk Support Program is ideal for
companies that have little or no access to professional
technical support capabilities. Outsourcing your help desk
requirements leads to maximum productivity and efficiency by
reducing downtime. Our support process takes into account the
unique configuration of your network and allows Technicians
responding to your trouble tickets to have the benefit of the
historical logs and background information.
Service Details
| Help Desk |
| Service |
Benefits |
| Support is delivered via phone, e-mail and remote control from an off-site centralized Help Desk. Services include:
- troubleshooting and resolving of all day to day issues surrounding hardware and software
- upgrades of hardware and software as required
|
Problems are resolved in a timely fashion so you and your staff get back to work quickly.
You don't have to fix problems by yourself.
We solve problems/issues such as:
- You can't log on to the network
- Your password doesn't work
- You can't print
- You can't access your files
- You can't access your e-mail
- You can't get onto the internet
- You can't play network games (assuming you're allowed to)
- Your computer is making scary noises and smells bad.
|
| Help Desk Call Tracking and Incident Reports |
| Service |
Benefits |
| Details of each call to our Help Desk, and their resolution are recorded in a ticket within our central Call Tracking database |
Our Call Tracking database provides us with the ability to perform analysis of call tickets and identify trends with hardware, software and user. This provides you with the ability to avoid recurring problems, change processes that aren't working, and make better decisions with regard to capital expenditures. |
Pricing
The Help
Desk Program is available for either a monthly flat fee based
on the number of workstations to be supported, or through the
purchase of blocks of time (hours). Reduced rates for this program apply when you also subscribe to the
Preventative Maintenance Program. For more detailed information,
contact us.
We have achieved
99% system uptime for many of our clients.
We can do the
same for you. |
