Computer Support Services Detail

 
Computer Support / Help Desk Services

Below is a list of the technology TAG supports and types of services it offers as part of its Help Desk services.

Desktop Operating Systems

  • Microsoft Windows 2000
  • Microsoft Windows XP
  • Microsoft Windows Vista

Server Operating Systems

  • Windows 2000, 2003, 2008,
  • Standard & Small Business Server
  • Virtual Server

Office Suites

  • Microsoft Office 2000/XP/2003/2007 (*includes Word, Excel, Powerpoint, Access)

E-Mail Clients

  • Microsoft Outlook 2000/XP/2003/2007
  • Microsoft Outlook Express
  • Lotus Notes 5 and above

Browsers

  • Internet Explorer 5 and above
  • Mozilla Firefox

Common Applications including, but not limited to:

  • Adobe Acrobat and Reader 6 and up
  • Microsoft Visio 2000/XP/2003/2007

PC and Network

  • Network connectivity
  • New setups and configurations
  • General PC hardware diagnosis
  • Printers, drivers, and queues
  • Database connectivity
  • ODBC connections
  • Hardware related issues
    • PC failure
    • Hard drive failure
    • Memory failure
    • Power supply failure
    • Printer failure
    • Mouse failure
    • Keyboard failure
    • Monitor failure

Handheld Devices (Blackberry, Palm, Windows Mobile)

  • Setup and configuration
  • Troubleshooting and resolving of issues

Terminal Services

  • Printer setup and troubleshooting

Administrative Tasks

  • Reset passwords
  • Unlock domain accounts

Training

Basic Office Suite training on issues such as “how do I create a formula in Excel”, create Outlook rules, etc.

    Vendor Management

    ISP’s: (e.g. Bell, Allstream, Telus, Tarago, AT&T, Verizon, Comcast, etc.)

      Viruses

      Removal and cleanup of virus infections.