Case Study - Customer Service Survey

Problem: The head of Information Technology at a security firm wanted to be able to regularly measure the level of effectiveness of both his IT staff and systems within the company.

Solution: We designed a "customer satisfaction survey" that was located in a secure database where employees could only submit one survey each, and were unable to see other employee's survey answers. This approach prevented the results from being deliberately manipulated or skewed.

Results: With accurate survey results, the IT department was able to identify areas of service that required improvement or modification. This information allowed them to set a course of action to improve the department's effectiveness in the company.

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